WriteLarge.com

Dear Friendly Folks at Netflix.

I'm having nothing but trouble with your view on demand services. I have a Windows Vista laptop with all the latest patches and service packs but it will not play your on demand videos. The system continually tells me there are problems with the DRM. I follow the instructions to reset the DRM, but I they never seem to clear up the problem.

Please consider abandoning the hostile DRM wrappers that make your service non-functional. Not only do they make it hard for legitimate, long-time customers such as myself to enjoy your service, they actively lock your product and service into a single delivery mechanism, which, I'm sure you understand, limits your firms abilities to respond to changing marketing conditions.

I understand that there are market pressures that prevent your firm from operating without DRM systems in place, but that doesn't mean your firm should only provide service to a single class of PC users. In that regard, I support expanding your streaming service to other set-top-boxes like the Playstation 3. I would consider even spending a small increase in my subscription fee for the ability to stream netflix movies to the PS3.

One thing, however, I do not support, is the addition of a premium charge for blue-ray disks. I will not pay an additional fee to include blue-ray disks in my netflix cue. Please do not enact one, as it will merely curtail my enjoyment of the blue-ray platform.

Thank you very much for your time, consideration, and timely response,

Gabe Wollenburg
Netflix consumer since March, 2004.

PS. Please note that a copy of this message has been posted on my blog at writelarge.com/openlettertonetflix