This is More Broken.

So, I'm trying to make some changes to my Cingular/AT&T account. I can't log in and I end up locked out so I click the "Live Chat" button. The Chat Window teeny-tiny so I grabbed the corner of the browser window and lo! It doesn't resize anything.
Broken.
If I can't resize the window, disable the resize window please.

It gets better though. As I'm chatting with the lady, the window refreshes automatically and gets me this:

Nice.
So I shut down my whole browser, bring the page back up and try again:
Here's a clipping of the conversation:

Jamison: May I have the last four digits of her social security number?
Gabe: I don't know her social security number.
Jamison: I apologize, but I need that before I can assist you.
Gabe: I apologize, if I knew that, I wouldn't need you.